Who we are
Suggested text: Our website address is: https://highwayexpressinc.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.
SMS Privacy Notice
For broader privacy issues outside this SMS policy, please refer to our comprehensive Privacy Policy.
Overview
Highways Express Inc. (“the Company”) is dedicated to effective customer communication to ensure seamless request processing. Access to customer contact details is essential for:
- Order Information: Collecting necessary details about orders, preferences, and specific requirements via website forms.
- Support and Verification: Addressing issues or queries during deliveries and verifying the provided information.
- Address Confirmation: Ensuring delivery addresses are accurate and correcting any errors.
- Delivery Notifications: Providing updates on delivery status, delays, and proof of delivery.
- Automated SMS Alerts: Sending status updates via automated SMS through our delivery system.
- Feedback Management: Handling feedback, complaints, and queries, discussing refunds or compensation, and improving service quality.
- Employee Training: Educating staff on handling specific customer needs and delivery instructions.
- Information Updates: Informing customers about changes in address, contact details, or preferences.
- Driver Details: Sharing information about drivers’ schedules, workload, and payment.
- Routing Application Access: Providing login details for routing applications.
- Payment Processing: Managing payments for services rendered by the Company.
- Delivery Coordination: Clarifying recipient information for efficient delivery service.
- Status and Condition Updates: Informing customers about delivered items’ status, delays, and estimated arrival times.
Policy Details
This SMS Privacy Notice (“Notice”) details how we handle Personal Information collected through our SMS Service (“Service”), which is facilitated by a third-party provider.
The Company may update this Notice at any time. Changes will be noted at the top of this document. Your continued use of the Service indicates acceptance of these changes.
Definition of Personal Information
Personal Information includes data that identifies you, such as your mobile phone number or username, as well as any Personal Information included in messages sent through the Service.
Information We Collect
We receive the following data from our third-party service provider:
- Your mobile phone number when you contact us via text.
- The content of the messages you send.
- Your username.
- Feedback regarding the Service.
Use of Personal Information
We utilize Personal Information to provide the Service, address inquiries, enhance the Service, communicate essential updates, and conduct research.
Information Sharing
We do not sell or rent your Personal Information without your consent. We may share it under these circumstances:
- With your explicit consent.
- To enforce our Privacy Policy.
- With trusted partners processing information on our behalf under confidentiality agreements.
- With entities under common control with the Company for authorized purposes.
- In response to legal processes or to protect our rights or the rights of others.
- To address fraud, security, technical issues, or as required by law.
- If the Company is acquired or merged, your Personal Information may be transferred.
Security Practices
While we implement measures to safeguard your Personal Information, we cannot guarantee absolute security due to reliance on third-party infrastructures.
Opting In and Out
We will not share your phone number with other entities nor use it for marketing. Your consent to receive SMS is specific to Highways Express Inc. To opt-out, text “STOP” to unsubscribe.
Children’s Privacy
The Service is not intended for individuals under 18. We do not knowingly collect information from children under this age without parental consent. For concerns, email us at dispatch@highwayexpressinc.com.
SMS Service Terms
Your use of Highways Express Inc.’s SMS services (“the Service”) is governed by the following Terms of Service, forming a binding agreement (“the Agreement”):
- By providing your phone number, you consent to receive SMS messages from us.
- We may send essential communications related to the Service, such as announcements and administrative updates, which you cannot opt out of. These will cease once the SMS service concludes.
- For inquiries about this policy, contact dispatch@highwayexpressinc.com.
- Standard message and data rates may apply. The Company is not responsible for these charges. For text or data plan questions, consult your wireless provider. For service-related inquiries, email dispatch@highwayexpressinc.com.
- Messages received on your mobile phone can be viewed by anyone accessing your device. The Company disclaims liability for such occurrences.
- Consent to this service is not a prerequisite for receiving other Company services.
- By accepting these Terms and providing your mobile phone number, you authorize Highways Express Inc. to contact you via text using automated dialing or other computer-assisted technology.