This privacy policy addresses the concerns of individuals who care about how their Personally Identifiable Information (PII) is handled online. In the context of U.S. privacy laws and information security, PII refers to data that can be used alone or combined with other information to identify, contact, or locate an individual. Please review this privacy policy carefully to gain an understanding of how we collect, use, protect, or manage your Personally Identifiable Information in relation to our website.
Personal Information We Collect
When filling out website forms, you may be asked to provide details such as your name, email address, phone number, or other relevant information to enhance your experience.
When We Collect Information
We collect information when you fill out one of the following forms:
- Contact Us
- Apply to Drive
- Get a Quote
- Feedback form
How We Use Your Information
The information we gather may be used in the following ways:
- To tailor your experience and offer content or products that suit your interests.
- To improve our website for better service delivery.
- To assist with customer service inquiries.
- To facilitate contests, promotions, surveys, or other site activities.
- To request feedback through ratings and reviews of our products or services.
- To follow up after interactions, such as live chats, emails, or phone calls.
How We Protect Your Information
We do not perform vulnerability scans or adhere to PCI standards, as we solely provide articles and information. Credit card numbers are never requested. Regular malware scanning is conducted. Personal information is stored behind secure networks, accessible only to a limited number of individuals with special access rights who are bound to maintain confidentiality. Additionally, sensitive data provided is encrypted via Secure Socket Layer (SSL) technology. Various security measures are in place when a user places an order to ensure the safety of personal information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers.
We Use Cookies
Cookies are small data files sent to your computer’s hard drive through your browser (if permitted). These files enable the site’s or service provider’s systems to recognize your browser and capture specific information. For instance, cookies help us remember and process items in your shopping cart and understand your preferences based on previous or current site activity. This allows us to provide enhanced services. Cookies also assist in compiling aggregate data about site traffic and interactions for future improvements.
We use cookies to:
- Save and understand user preferences for future visits.
- Track advertisements.
- Compile aggregated data about site traffic and interactions to optimize site functionality and tools
Trusted third-party services may assist us in analyzing this data.
You can configure your browser settings to notify you when cookies are being sent or to disable them altogether. Refer to your browser’s Help menu for instructions. Disabling cookies may affect some functionalities of the site but will not significantly impair user experience.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
Third-Party Links
Our website does not include or promote third-party products or services.
We utilize Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to deliver ads based on users’ previous interactions with our site or others. Users can opt out of the DART cookie by visiting Google’s Ad and Content Network privacy policy.
We have implemented:
- Google AdSense Remarketing.
- Display Network Impression Reporting.
- Demographics and Interests Reporting.
- DoubleClick Platform Integration.
By using first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick cookies), we and our partners compile data regarding user interactions with ads and other ad services related to our site.
Opting Out
You can customize how Google advertises to you using the Google Ad Settings page. Alternatively, opt-out through the Network Advertising Initiative Opt Out page or Google Analytics Opt Out Browser Add-on.
California Online Privacy Protection Act (CalOPPA)
CalOPPA mandates that commercial websites display a privacy policy. This law applies to any individual or entity collecting PII from California residents. For more details, visit California Online Privacy Protection Act.
According to CalOPPA, we agree to:
- Allow anonymous site visits.
- Link to our privacy policy on the homepage or a significant page upon entering our site.
- Clearly identify the Privacy Policy link.
You will be notified of privacy policy changes:
- On our Privacy Policy page.
Do Not Track Signals
We honor Do Not Track signals by refraining from tracking, placing cookies, or advertising when a Do Not Track (DNT) browser setting is enabled.
Third-Party Behavioral Tracking
We permit third-party behavioral tracking.
Children’s Online Privacy Protection Act (COPPA)
We do not market to or knowingly collect information from children under the age of 13. For concerns, please contact us.
Fair Information Practices
The Fair Information Practices Principles serve as the foundation for privacy laws in the U.S. To comply, we will notify affected individuals within one business day in the event of a data breach.
We adhere to the Individual Redress Principle, ensuring individuals have legal rights against data processors that fail to comply with laws.
CAN-SPAM Act
This law sets guidelines for commercial email and gives recipients the right to stop emails. We collect your email to:
- Send information, updates, and respond to inquiries.
- Process orders and provide details about transactions.
- Share updates related to our products and services.
To comply with CAN-SPAM, we agree to:
- Use accurate subject lines and sender information.
- Identify advertising content clearly.
- Include our physical business address.
- Honor unsubscribe requests promptly.
- Provide an unsubscribe option at the bottom of each email.
To unsubscribe, follow the instructions provided in our emails, and we will promptly remove you from all communications.
SMS Communication and Privacy Policy
We use SMS services for essential updates and real-time notifications. Your mobile information is securely managed and used only for relevant communications. To opt out, reply “STOP” at any time.
Contact Us
If you have questions about this policy, reach out via the contact details below:
Website: https://highwayexpressinc.com
Address: 1800 E Blue Lick Rd, Suite 7, Shepherdsville, KY 40165, United States
Email: dispatch@highwayexpressinc.com
Phone: (502) 383-3137
SMS Privacy Notice
For broader privacy issues outside this SMS policy, please refer to our comprehensive Privacy Policy.
Overview
Highways Express Inc. (“the Company”) is dedicated to effective customer communication to ensure seamless request processing. Access to customer contact details is essential for:
- Order Information: Collecting necessary details about orders, preferences, and specific requirements via website forms.
- Support and Verification: Addressing issues or queries during deliveries and verifying the provided information.
- Address Confirmation: Ensuring delivery addresses are accurate and correcting any errors.
- Delivery Notifications: Providing updates on delivery status, delays, and proof of delivery.
- Automated SMS Alerts: Sending status updates via automated SMS through our delivery system.
- Feedback Management: Handling feedback, complaints, and queries, discussing refunds or compensation, and improving service quality.
- Employee Training: Educating staff on handling specific customer needs and delivery instructions.
- Information Updates: Informing customers about changes in address, contact details, or preferences.
- Driver Details: Sharing information about drivers’ schedules, workload, and payment.
- Routing Application Access: Providing login details for routing applications.
- Payment Processing: Managing payments for services rendered by the Company.
- Delivery Coordination: Clarifying recipient information for efficient delivery service.
- Status and Condition Updates: Informing customers about delivered items’ status, delays, and estimated arrival times.
Policy Details
This SMS Privacy Notice (“Notice”) details how we handle Personal Information collected through our SMS Service (“Service”), which is facilitated by a third-party provider.
The Company may update this Notice at any time. Changes will be noted at the top of this document. Your continued use of the Service indicates acceptance of these changes.
Definition of Personal Information
Personal Information includes data that identifies you, such as your mobile phone number or username, as well as any Personal Information included in messages sent through the Service.
Information We Collect
We receive the following data from our third-party service provider:
- Your mobile phone number when you contact us via text.
- The content of the messages you send.
- Your username.
- Feedback regarding the Service.
Use of Personal Information
We utilize Personal Information to provide the Service, address inquiries, enhance the Service, communicate essential updates, and conduct research.
Information Sharing
We do not sell or rent your Personal Information without your consent. We may share it under these circumstances:
- With your explicit consent.
- To enforce our Privacy Policy.
- With trusted partners processing information on our behalf under confidentiality agreements.
- With entities under common control with the Company for authorized purposes.
- In response to legal processes or to protect our rights or the rights of others.
- To address fraud, security, technical issues, or as required by law.
- If the Company is acquired or merged, your Personal Information may be transferred.
Security Practices
While we implement measures to safeguard your Personal Information, we cannot guarantee absolute security due to reliance on third-party infrastructures.
Opting In and Out
We will not share your phone number with other entities, nor use it for marketing. Your consent to receive SMS is specific to Highways Express Inc. To opt out, text “STOP” to unsubscribe.
Children’s Privacy
The Service is not intended for individuals under 18. We do not knowingly collect information from children under this age without parental consent. For concerns, email us at dispatch@highwayexpressinc.com.
SMS Service Terms
Your use of Highways Express Inc.’s SMS services (“the Service”) is governed by the following Terms of Service, forming a binding agreement (“the Agreement”):
- By providing your phone number, you consent to receive SMS messages from us.
- We may send essential communications related to the Service, such as announcements and administrative updates, which you cannot opt out of. These will cease once the SMS service concludes.
- For inquiries about this policy, contact dispatch@highwayexpressinc.com.
- Standard message and data rates may apply. The Company is not responsible for these charges. For text or data plan questions, consult your wireless provider. For service-related inquiries, email dispatch@highwayexpressinc.com.
- Messages received on your mobile phone can be viewed by anyone with access to your device. The Company disclaims liability for such occurrences.
- Consent to this service is not a prerequisite for receiving other Company services.
- By accepting these Terms and providing your mobile phone number, you authorize Highways Express Inc. to contact you via text using automated dialing or other computer-assisted technology.